How to manually create individual users on an adhoc basis
- Navigate to the Administration Area from map view
- Click on the link "Users"
- Click "Add New User"
- Enter the required * fields
- Username - must be the users unique email address
- First name
- Surname
- Role - determines what level of accessibility or admin access the user has
- Company
- Primary email - will automatically populate when the username field is entered
- Primary Phone Number - must include the international dialling code
- Usergroup - select the relevant group from the drop-down
- Subscription - normally only one option in the drop-down
- Click Save or Send Welcome Email
A green confirmation pop up will appear to confirm the welcome email has been sent to the user.
Entering a phone number is not a *required field when creating a user profile. However, it is always recommended for users who have access to tracking in the Solace Secure platform. In the event an SOS is raised by the user, there will be a phone number to contact them on.
If the user's phone number is not known, they will have an opportunity to add their phone number during the registration process when creating a password, or can update their personal profile once logged in.
If the user informs you they have not received it, recommend they check their junk or spam folders in case their welcome email has been redirected there.
If they continue to report they have not received their welcome email, please contact the Solace Support Team for further support.