How and when do we create alerts in the platform
Alert Creation in Solace Secure:
- Our alerts are based on 11 intelligence categories across 5 risk levels.
- The purpose: Ensure the proactive and timely dissemination of information regarding events with potential security threats or impacts to our customers. These events may be forecasted, currently ongoing, or already occurred.
- Goal: Enable users to take mitigating actions to reduce potential risks to your safety and security, operations or locations.
Operational and Intelligence Monitoring:
- Our teams actively monitor global events and assess incoming information across a broad range of resources via open and closed sources.
- A detailed evaluation and alerting matrix determines the nature and severity of incidents when we raise the alert.
- Alerts are raised only after a thorough assessment and justification has been made.
- Where events may not meet the criteria to raise an alert, it may be due to:
- The event is too small or limited in scope to warrant an alert.
- Although widely reported in the news, the event has limited or no specific risk or impact.
- All alerts include practical travel advice according to the assigned risk of the alert.
Alert Distribution and Responses:
- Automated systems notify relevant stakeholders upon alert creation, including administrators and general users of the platform.
- Some situations may prompt an operational response from the Solace Global operations team, where this is included in the customer’s membership.
- These responses are tailored to align with the alert’s assessed risk level.
Continuous Performance Review:
- The intelligence and operations team regularly reviews its processes and performance to ensure we continue to deliver timely and effective alerting services.
The following is a summarised version of our alerting guidelines:
Category: Armed Conflict 
Examples: Military activity or deployments, weapons test-fires, border conflicts
Negligible - Rarely used for this category
Low - Military drills with minimal risk to travellers or business, away from contentious borders
Moderate - Military activity in contentious areas or weapon tests with no impact on business or travel but potential to
High - Ongoing armed conflict, military operations near civilians, or conflict in contested areas with potential risk for widespread impact but no full-scale warfare
Severe - Start of, and ongoing military clashes with civilian casualties, open warfare, foreign military operations, heavy weaponry use, or chemical/nuclear weapons deployed
Category: Caution -png.png?width=55&height=55&name=caution-negligible%20(1)-png.png)
Examples: Suspicious events where it is unclear what category it is, but occurrence is confirmed
Negligible - Rarely used for this category
Low - Minor incident with negligible impact, not easily categorized
Moderate - Incidents such as building or area evacuations, security alerts, or unclear gunfire reports with limited impact on travel or business
High - Serious incidents like active shooter alerts, explosions, or evacuations with potential casualties, and limited impact on business
Severe - Catastrophic incidents causing fatalities, widespread business impact, or ongoing mass shootings with police operations ongoing
Category: Civil Unrest 
Examples: Protests, demonstrations, planned protests, potential for protests
Negligible - Small, localised and peaceful protests with no impact on travel or business
Low - Peaceful protests or rallies with limited impact on travel or business, and minimal potential for violence
Moderate - Medium to large protests causing travel and business disruptions, with minor violence or crowd control, and a potential for further disruption or violence
High - Large protests with clashes, significant disruption, some violence, and a high impact on business and travel
Severe - Widespread riots and civil unrest, with violent clashes, fatalities, and a breakdown of law and order, posing a threat to life and property
Category: Crime 
Examples: Robbery, hijacking, scams, gang violence
Negligible - Police arrests in low-risk cases or de-escalated event
Low - Police arrests or operations causing minimal disruption to travel or business
Moderate - Criminal incidents affecting travel or business, with limited threat to life and no ongoing danger
High - Violent criminal incidents impacting travel, business, and posing a threat to life, with potential ongoing danger
Severe - Major criminal incidents disrupting business and travel, with immediate threat to life and lawlessness
Category: Environmental 
Examples: Earthquakes, explosions, forest fires, hurricanes, droughts, famines, monsoons, large building fires
Negligible - Storm system ended with no damage reported, normal weather conditions
Low - Predicted weather with minimal risk of travel or business disruption, being monitored by authorities
Moderate - Natural events (earthquakes, storms, flooding) causing some travel disruptions or damage but limited overall impact
High - Strong natural events (earthquakes, hurricanes) causing significant damage, casualties, or travel disruptions, with warnings issued but regional or local impact
Severe - Major natural disasters (earthquakes, tsunamis, hurricanes) causing widespread damage, fatalities, and prolonged disruption, with emergency declarations, including nationwide
Category: Health 
Examples: Disease outbreaks, significant events (i.e. Ebola, Measles, Zika)
Negligible - Medical notice with minimal or no impact on business, travel, or the country
Low - Medical update with limited regional impact, disease awareness for travellers but minimal effect on business or travel
Moderate - Disease outbreak in areas with limited healthcare, limited casualties, or rural impact
High - Serious disease outbreaks with fatalities, health system breakdowns with significant threat to life
Severe - Endemic diseases causing widespread fatalities, collapsed healthcare systems, or a new pandemic
Category: Maritime 
Examples: Significant shipping incidents, naval blockades, robberies, port closures
Negligible - Maritime event with minimal impact on travel or business
Low - Maritime operations with limited impact on business, politics, or travel, or the resolution of a past incident
Moderate - Maritime incidents or weather causing moderate disruption to operations, travel, or business, such as port closures
High - Unplanned port or canal closures and significant maritime incidents causing major, prolonged disruptions
Severe - Major naval disruptions or maritime incidents with extreme impacts on life, business, and the environment
Category: Piracy 
Examples: Suspicious approaches, pirate attacks, vessel hijacks, kidnappings
Negligible - Rarely used for this category
Low - Arrests of criminals at sea with minimal impact on operations
Moderate - Piracy incidents with limited impact, no casualties or hijackings, and arrests in piracy-prone areas
High - Piracy incidents posing a threat to life, with counter-piracy operations underway
Severe - Piracy incidents in unexpected areas with life-threatening risks, including armed hijackings
Category: Political 
Examples: Elections, coups, government decisions or announcements
Negligible - Elections in a stable democracy with peaceful rallies and minimal impact on business or travel
Low - Elections with minor disruptions, no significant violence, and limited impact on business or travel, mitigable with alternatives
Moderate - Elections or political events with instability, localised disruption, and short-term impacts on business or travel
High - Elections or political developments with violence, widespread unrest, significant business and travel impact
Severe - Coup, revolution, or widespread political violence causing governance collapse
Category: Terrorism 
Examples: Small arms attack, IEDs, kidnap, hostage situation, mass casualty attacks, terrorism warnings, states of alert
Negligible - Rarely used for this category
Low - Terrorism threat remains, but with a reduced risk and no active incidents
Moderate - Terrorism arrests made, attacks with no casualties, or ongoing general threat with unchanged risk
High - Terrorist attacks or threats in urban areas, clashes with military/police, or ongoing militant activity with likely casualties
Severe - Ongoing and active terrorist attacks in urban areas with casualties, potential for follow-up attacks, and unclear status of perpetrators
Category: Travel Information 
Examples: Severe traffic delays, airport closures, transport strikes
Negligible - Ended road closures or general information with minimal impact on travel
Low - Minor travel disruption or vehicle accidents with injuries
Moderate - Significant road closures, airport disruptions, strikes, or accidents causing travel delays but limited impact overall
High - Major disruptions from road closures, airport shutdowns, large-scale strikes, or large accidents with potential casualties and significant travel impact
Severe - Complete shutdown of major transport hubs, major accidents with fatalities, and travel bans causing extreme disruption