What are the different user roles in the platform and what permissions do they have?
A summary overview of the different user roles in Solace Secure is as follows:
Operative - An operative only sees their own information and not the information of
any other user in their customer or user group.
User Group Administrator - Has administrator access over their user group but cannot edit other user groups or see their information. A customer may have several different user groups in their platform access.
Regional Administrator - Has administrator access over their user group but cannot edit other user groups or see their information. This administration role also has temporary visibility of users travelling in and out of their assigned countries/region.
Customer Analyst - Has full ability to run reports in the reporting module and therefore able to view all the customers data; however, they are unable to change any customer settings, or edit and create any user profile or itinerary.
Customer Administrator - This user will see all information regarding the users belonging to that client and have full administrator access for the customer.
You can update a user role against a user's profile:
It is important to note that a user role with limited access or permissions, cannot update their own profile to an administrator role with more access permissions.